Easy 7-day returns
Casser

Warranty

Comprehensive coverage on every product

Casser products are built to last — and backed by warranty coverage that's quick and fair to claim.

  • Up to 24 months

    Coverage on most product categories.

  • Easy claims

    Submit a claim in minutes with your invoice.

  • Free repairs

    No cost for covered manufacturing defects.

What's covered

Coverage applies to defects in materials and workmanship under normal use.

Covered

  • Manufacturing defects and faults
  • Component failure under normal use
  • Power-output issues in chargers
  • Connectivity problems in cables
  • Audio quality issues in neckbands
  • Charging-port malfunctions
  • LED indicator failures
  • Overheating-protection failures

Not covered

  • Physical damage from drops or impacts
  • Water damage or liquid spills
  • Damage from misuse or abuse
  • Normal wear and tear
  • Damage from power surges
  • Unauthorised repairs or modifications
  • Cosmetic damage that does not affect function
  • Damage from extreme temperatures

Warranty periods

Specific coverage windows for each product category.

  • Wall chargers

    24 months

    Fast chargers, wireless chargers, multi-port chargers.

  • Cables

    18 months

    USB-C, Lightning, charging and data cables.

  • Neckbands

    24 months

    Wireless neckbands and sports variants.

  • Car accessories

    24 months

    Car chargers, phone mounts.

  • Power banks

    24 months

    Portable chargers, wireless power banks.

  • Speakers

    24 months

    Bluetooth speakers, portable speakers.

How to file a claim

A simple four-step process — most claims resolve within 7 working days.

  1. 1

    Contact us

    Email or call within the warranty period.

  2. 2

    Provide details

    Share your invoice, product, and issue.

  3. 3

    Verification

    We'll verify the issue and confirm coverage.

  4. 4

    Resolution

    Repair, replacement, or refund — whichever fits.

What you'll need

  • Original purchase invoice or receipt
  • Product serial number (where applicable)
  • Description of the issue and when it started
  • Photos or videos of the defect (if visible)
  • Original packaging (preferred but not mandatory)