Information we collect
Personal information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by our payment partners)
- Account credentials and preferences
- Communication preferences and marketing consents
Information collected automatically
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
How we use your information
- Process and fulfil your orders
- Provide customer support and respond to enquiries
- Send order confirmations, shipping updates, and important notices
- Improve our website, products, and services
- Personalise your shopping experience
- Send marketing communications (only with your consent)
- Prevent fraud and ensure website security
- Comply with legal obligations
Information sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: trusted partners who help us operate our business — payment processors, shipping companies, email services.
- Legal requirements: when required by law or to protect our rights and safety.
- Business transfers: in the event of a merger, acquisition, or sale of assets.
- With your consent: when you explicitly agree to share information.
Data security
We implement appropriate technical and organisational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict processing of your information
- Request data portability
- Withdraw consent for marketing communications
- File a complaint with supervisory authorities
Cookies and tracking
We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Types of cookies we use
- Essential: required for website functionality.
- Performance: help us understand how visitors use our site.
- Functional: remember your preferences and settings.
- Marketing: used to deliver relevant advertisements.
Contact us
Questions about this policy or how we handle your information? Get in touch:
Policy updates
We may update this Privacy Policy from time to time. Material changes are posted on this page along with an updated “last updated” date. We encourage you to review this policy periodically.